Pat Williams

Speaker  |  Author  |  Eldercare Expert  |  Consultant

Speaker | Author | Eldercare Expert | Consultant

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Purchase Say The Right Thing and learn what to say in challenging situations.

Everyday life puts us in many situations where we don’t know what would be the right thing to say.  What do we say to someone we disagree with, someone who is gossiping, or someone who is very sick? Mastering the 40 most common difficult situations can help us be more comfortable and successful.

Say The Right Thing is full of practical ideas that you can apply right away. This book suggests not only what specific phrases we should avoid, but what you can say – and why – and when. When you communicate mindfully, with forethought and sensitivity, you make a difference to all the people you care about.

Top five things you will learn:

  1. How to make your visit with your parents a true treasure
  2. What to say to someone who is terminally ill
  3. What not to say at a funeral
  4. How to interact with someone with Alzheimer’s Disease
  5. What magic phrases you can use at a networking event

Pat's Pearls

“An older persons life is often calmer and more leisurely. Take a breath and relax into this sensible pace.”
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“Have your kids make up a list of 10 questions to ask their grandparents next time you get together.”
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“Remember, when you visit an elderly person, YOU are the event of the day.”
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“Find something positive to say about the other person, regardless of their age and ability.”
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Pat's Pearls

“An older persons life is often calmer and more leisurely. Take a breath and relax into this sensible pace.”
Click Here
“Have your kids make up a list of 10 questions to ask their grandparents next time you get together.”
Click Here
“Remember, when you visit an elderly person, YOU are the event of the day.”
Click Here
“Find something positive to say about the other person, regardless of their age and ability.”
Click Here

What people are saying

Say The Right Thing, a thoughtful and heartfelt book, reminds us that there are appropriate and engaging ways to communicate with others in all life stages.”

 

Dee Cascio
LPC, LMFT, BCC

Pat was motivated to study leaders who demonstrated appropriate, assertive, and sensitive ways to communicate. As a result of Pat’s research, she filled a book with gems from CEO’s, pastors, coaches, community leaders, and even her mother, Grace. Her book, Say The Right Thing, teaches us how communication makes a difference whether we are growing our businesses, serving on Boards, confronting a bully, calling on a friend in grief or who is terminally ill, becoming dementia friendly, and more.

Around Reston Magazine

Say The Right Thing is terrific! I have already recommended it to some friends who are experiencing difficult situations. It helps take the awkwardness out of tough situations and provides so many common sense ideas that you just can’t think of “on-the-spot” or if you are experiencing emotional pain. Great job!”

Pat Wirth
Executive Director, Turning Point Suffragist Memorial Association

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